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FINANCIAL AID COORDINATOR — JOB DESCRIPTION
Remote | PST or MDT Timezone Required | Full-Time

Position Overview
The Financial Aid Coordinator reports to the Student Accounts Manager and is primarily responsible for auditing student files, packaging student aid, and providing support to campuses to ensure seamless financial aid processing for students.

Duties and Responsibilities

Provide support, clarification, and resolution to campuses to ensure consistent application of company policies and procedures
Review and process Financial Aid documentation in a multi-system environment for incoming and continuing students
Review ISIR information to ensure accurate resolution of issues affecting student eligibility including c-codes, conflicting information, and verification requirements
Manage all data changes and collaborate with campus staff to ensure timely and accurate collection of required student and parent information
Review and process professional judgement for appeals and special circumstances as necessary
Package Federal Financial Aid in accordance with all policies and regulations
Maintain current knowledge of Federal Financial Aid and applicable regulations through conferences and online training
Provide campus staff with guidance in data collection, eligibility, and verification processing
Assist in preparation for and completion of annual federal financial aid audits
Identify exiting students and process tuition refund calculations and Return to Title IV (R2T4) calculations in compliance with Federal Regulations
Complete full account reviews for students scheduled to graduate
Other duties as assigned

Education & Experience

Associate Degree in Finance, Accounting, or related field preferred, or equivalent combination of education and experience
Previous student financial aid experience preferred
Experience with Microsoft Office software applications
Related industry experience in federal financial aid preferred
Experience with Anthology Student management software preferred

Skills & Abilities

All Federal Student Loans must not be in default to gain access to NSLDS
Continued employment is contingent on Federal Student Loans remaining in good standing
Strong technical skills and ability to learn new technology quickly
Positive attitude, proactive approach, and forward thinking
Driven, dedicated, and hard-working with a can-do attitude
Effective communication and people skills
Detail oriented with excellent follow-up skills
Strong problem-solving and critical thinking skills
Excellent customer service skills
Ability to work independently and in a team environment
Ability to prioritize and manage multiple tasks in a fast-paced environment

Compensation

Hourly — Non-Exempt
Pay Range: $25.00 — $30.05
Compensation based on experience and qualifications

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