Student Enrollment Advisor

Position Description

Duties and Responsibilities

Student Engagement and Service

• Meet with prospective and enrolling students by phone, video, or in person in a timely manner.
• Provide responsive, professional, and student-centered customer service.
• Clearly explain available financial options, including federal, state, institutional, and alternative funding sources.
• Help students understand how they can make their education financially attainable.
• Ensure students feel informed, supported, and comfortable with their financial plan.

Financial Guidance and Support

• Screen students for applicable funding sources and assist in identifying available options.
• Guide students through the financial aid process, including required applications and documentation.
• Provide entrance counseling to promote responsible borrowing and financial awareness.
• Review financial obligations with students and ensure they understand payment expectations.

Documentation and Compliance

• Collect, review, and submit required documentation to the Student Finance Department accurately and on time.
• Meet or exceed established deadlines for file completion and submission.
• Document student interactions and activities accurately in CNexus.
• Follow all institutional policies and applicable regulatory requirements.

Collaboration and Communication

• Work closely with Admissions to support a seamless enrollment experience.
• Communicate proactively with team members regarding student progress and file status.
• Direct students to the appropriate departments for issues outside the scope of enrollment advising.
• Support cross-functional teamwork to promote student success.

Performance and Accountability

• Maintain timely response to student inquiries and appointment requests.
• Maintain accurate and complete student files.
• Participate in training and professional development to strengthen financial aid knowledge and communication skills.
• Meet established performance expectations related to service, timeliness, and student engagement.

Additional Responsibilities

• Assist with VA certification and audits as required.
• Support departmental initiatives as needed.
• Perform other duties as assigned.

Job Qualifications and Skills

• All federal student loans must be in good standing to maintain access to NSLDS.
• Continued employment is contingent upon maintaining loan eligibility.
• Associate degree preferred.
• Customer service experience required.
• Experience in financial aid or student finance preferred.
• Strong interpersonal and communication skills with the ability to explain financial concepts clearly and confidently.
• Ability to provide high-quality service in a fast-paced, enrollment-focused environment.
• Strong attention to detail and organizational skills.
• Positive attitude and strong sense of accountability.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office and student information systems.
• Occasional overnight travel may be required.

Schedule

Compensation

Work Location